Reminders Are Not Working

Some Android devices have a setting that prevents regular apps from triggering notifications. These may differ because most of the device makers have their own versions of Android.

First step

Please make sure your notifications are turned on in the Nutrilio. You can also try to turn them off and on again:

  • Meal or daily reminders are turned on in More > Reminders
  • Weight notifications are turned on in More > Weight 
  • Water notifications are turned on in More > Water

We struggle to keep this article up-to-date with every variation of Android update. The best way is to search the issue "push notifications not working" + add your phone brand.

Here are some common answers that might help you:

Reboot your phone

Sometimes the issue is only a temporary problem - a system hiccup. Rebooting the phone might fix it.

Review system settings for Nutrilio

Sometimes you can have notifications enabled in Nutrilio, but disabled in the system.

  1. Open the Settings menu on your device.
  2. Then head to Apps & Notifications and then See all apps.
  3. Tap on the app on which you are unable to receive the pop-up notifications from the list.
  4. Tap on the app and then head to Notifications.
  5. Under the Show notifications menu, make sure that you have enabled the Pop-up screen.
  6. Toggle the Pop-up screen option if it is disabled or turn it off and on.

Battery optimization and power savers

  • Devices with Marshmallow OS or above (Android 6.0+): Settings ⇒ Battery ⇒ Battery Optimization. Make sure Nutrilio is on the list of apps excluded from optimization.
  • Huawei & Honor: System settings ⇒ Advanced Settings ⇒ Battery Manager ⇒ Protected apps ⇒ enable Nutrilio.
    • Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find Nutrilio app and tap Ignore. Don't be tricked by the misleading wording, "ignoring" the app actually means to let it run, because you're telling the battery optimization function to "ignore" that app.
    • Go to Settings -> Notification panel & status bar -> Notification centre, then find Nutrilio app, then activate "allow notifications" and also "priority display". You have to activate the priority part too to make sure you get notifications.
  • Lenovo: Settings ⇒ Power Manager ⇒ Background app management ⇒ flip Allow auto-start for Nutrilio.
  • OnePlus: Settings ⇒ Apps ⇒ gear icon ⇒ Apps Auto-launch ⇒ enable Nutrilio.
  • OppO: Security Center ⇒ Privacy Permissions ⇒ Startup Manager ⇒ allow Nutrilio.
  • Samsung: Settings ⇒ Security ⇒ Auto-start Management ⇒ Set Nutrilio to “Allowed”. Also, you will need to exclude Nutrilio from any of the battery optimization features on your device. For that go to Settings ⇒ Battery ⇒ disable battery optimization for Nutrilio as well as checking to make sure the Restrict background data setting is disabled.
  • Vivo: Manager ⇒ App Manager ⇒ Autostart manager ⇒ allow Nutrilio.
  • Xiaomi: Security ⇒ Permissions ⇒ Autostart ⇒ make sure Nutrilio is enabled.

If none of this helps, go to Settings > Apps > Select Nutrilio > Battery > then choose optimization and disable battery optimization.

Do not disturb mode

If your phone is DND mode your Nutrilio notifications might be muted.

Head into Settings and under Sound or Notifications (depending on your specific Android device), review the Do Not Disturb mode. 

Background data disabled

In Android Oreo and later, you can cut off apps’ access to mobile data in the background. While you probably didn’t toggle this setting by accident, it’s still worth checking out when you have notifications problems. After all, no internet access renders many apps essentially dead.

You’ll find this option at at Settings > Apps & Notifications > Nutrilio > Data Usage > Background Data.

Nutrilio restricted from running on the background 

On Android Oreo and above, you have the ability to completely shut off apps from operating when you’re not actively using them. It’s included to disable apps that consume way too much of your phone’s battery life. It’s certainly a nifty addition that safeguards your phone’s battery life from poorly built apps.

However, it can also lead to problems if switched on for apps that matter to you. Unfortunately, Android can make changes to this on its own if it thinks it’s necessary. You should thus review the setting for apps with notification problems.

It’s located under Settings > Apps & Notifications > Nutrilio > Battery > Background Restriction.

Reinstall the app

Make sure to have your Cloud Backup.

You can try to uninstall the app and reinstall it again from the store.

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